Certified by the Customer Institute

Seeing this logo attached to a company’s service means that it has undergone a thorough review by a Customer Institute evaluation board. The board’s composition includes leading practitioners in the field who serve as Directors of the Institute. The logo means that you can rest assured that this service follows or exceeds current best practices. After actually seeing the methods, the cases, and asking questions of the inventors and implementors, the evaluation board found this service to be comprehensive, effective, efficient, as well as sustainable and repeatable when it comes to helping client organizations become customer centric. There are many services that claim to help companies achieve customer centricity. This is one you can trust.

This logo indicates that the training program marked with this logo has been thoroughly reviewed by an evaluation board of Customer Institute directors and found meeting all the criteria above.
The certification indicated with this logo is valid for two years following the certification review by the Customer Institute.
Participants can trust that the training program delivers the promised education in an effective, comprehensive way that meets or exceeds industry best practices.

This logo indicates that the organization marked with this logo has undergone a thorough assessment of their customer support capabilities following an assessment method that was reviewed and certified by the Customer Institute.
The logo rewards support delivery capabilities and maturity at a silver, gold, or platinum level. The certification indicated with this logo is valid for two years following the assessment review by organization performing the assessment.
You can find a list of organizations performing Customer Institute certified Customer Support assessments here.

This logo indicates that the organization marked with this logo has undergone a thorough assessment of their company-wide customer centricity capabilities following an assessment method that was reviewed and certified by the Customer Institute.
The logo rewards customer centricity capabilities and maturity at a silver, gold, or platinum level. The certification indicated with this logo is valid for two years following the assessment review by organization performing the assessment.
You can find a list of organizations performing Customer Institute certified Customer Centricity assessments here.