Nobody is an expert at everything

The 100 dimensions of the Customer Institute Customer Centricity Assessment cover all aspects of an organization’s journey toward a gold standard CX. From strategy to culture, from VoC to VoE, from analytics to adaptation – no area is excluded from the thorough assessment you will be performing at your client.

Should you – after joining our initial training for consultants and after careful study of the 100 dimensions and the extensive scoring guide – still feel that you need to boost your skills in one or more dimensions, then the SkillBooster trainings are for you!

Crisp, to the point, modular – SkillBoosters are Executive Consultant Training