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GCXC – Consultancy Listing
Stefan Osthaus
2023-08-09T10:08:41+02:00
GCXC Consultancy Listing
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Step
1
of 2
1) Name of your firm
*
2) Your firm’s website address
3) Your firm’s LinkedIn profile address
4) What is the country of your firms principal headquarters
*
5) What is the name of your principal contact for new engagements?
*
First
Last
Business title
*
Email
*
Note: this will be published in your listing
Mobile phone number
Note: for our use only, this will NOT be published in your listing
WhatsApp
Note: for our use only, this will NOT be published in your listing
6) Which languages does your firm perform business in?
*
7) Which region(s) does your firm serve?
*
You can either list (e.g. Europe, South America, Africa) or exclude (e.g. worldwide except Asia).
8) Do you focus on any sector (B2B, B2C, Public) or industry?
9) Slogan of your firm or other headline for the listing of your firm:
*
The goal is to catch the attention of potential clients and make them want to learn more about you, e.g. "Experience management consulting - the way you need it!" (20 words max. please)
10) In 100 words or fewer, please describe the profile, i.e. the scope and capabilities of your firm.
*
This will appear under the "Profile" headline. 100 words max. please.
11 A) Which CX competencies does your firm specialize in? Select up to 6 competencies, we will request a successful case reference for each selected competency at the end of this questionnaire.
Note: You can add more competencies later!
CX Competency #1
*
please select
CX Strategy
Customer-Centric Culture Building
Experience Design
CX Measurement & Customer Insight
Customer Journey Mapping & Optimization
Digital CX Strategy
CX Technology Integration
Customer Service Operations
Query & Complaint Handling
Customer Relationship Management & Engagement
Behavioral Science
Employee Experience
Governance & Accountability
Business Intelligence & Data Analytics
Why are there only these categories? To help members of the Global CX Community compare listings based on a limited list of competencies!
11 B) Describe one successful reference project for this competency in up to 50 words.
*
Note: please include
● A project title and key objectives (in line with the CX competency)
● industry of client,
● the country in which the project took place.
● duration of project, as well as
● description of the services you provided, with details on how the tasks were performed
● overall value for the client
This reference project description will be published in your listing, so please anonymize if needed All this in 50 words or less? Yes, please - it helps compare listings with a realistic amount of reading required.
11 C) Which client was this project for?
*
Feel free to anonymize, e.g. "a leading telco in Spain". If you state the client's company name, it will appear in your listing.
11 D) Please provide a client reference, who can confirm the success of the project.
*
First
Last
Note: The client reference information will NOT be published in your listing and is for internal validation only. We will contact the client for confirmation that the project was a success. This is a prerequisite for the selected competency to be included in your listing.
Business title
*
Email
*
Client company name
*
Only if anonymized above. Then this is for internal use during the case study validation only and will not appear in your listing.
Add one more competency? (2)
Yes
No
CX Competency #2
*
please select
CX Strategy
Customer-Centric Culture Building
Experience Design
CX Measurement & Customer Insight
Customer Journey Mapping & Optimization
Digital CX Strategy
CX Technology Integration
Customer Service Operations
Query & Complaint Handling
Customer Relationship Management & Engagement
Behavioral Science
Employee Experience
Governance & Accountability
Business Intelligence & Data Analytics
Why are there only these categories? To help members of the Global CX Community compare listings based on a limited list of competencies!
11 B) Describe one successful reference project for this competency in up to 50 words.
*
Note: please include
● A project title and key objectives (in line with the CX competency)
● industry of client,
● the country in which the project took place.
● duration of project, as well as
● Description of the services you provided, with details on how the tasks were performed
● Overall value for the client
This reference project description will be published in your listing, so please anonymize if needed
11 C) Which client was this project for?
Note: if you answer this question, the client name will be published together with the project description.
11 D) Please provide a client reference, who can confirm the success of the project.
*
First
Last
Note: The client reference information will NOT be published in your listing and is for internal validation only. We will contact the client for confirmation that the project was a success. This is a prerequisite for the selected competency to be included in your listing.
Business title
*
Email
*
Client company name
*
Add one more competency? (3)
Yes
No
CX Competency #3
*
please select
CX Strategy
Customer-Centric Culture Building
Experience Design
CX Measurement & Customer Insight
Customer Journey Mapping & Optimization
Digital CX Strategy
CX Technology Integration
Customer Service Operations
Query & Complaint Handling
Customer Relationship Management & Engagement
Behavioral Science
Employee Experience
Governance & Accountability
Business Intelligence & Data Analytics
Why are there only these categories? To help members of the Global CX Community compare listings based on a limited list of competencies!
11 B) Describe one successful reference project for this competency in up to 50 words.
*
Note: please include
● A project title and key objectives (in line with the CX competency)
● industry of client,
● the country in which the project took place.
● duration of project, as well as
● Description of the services you provided, with details on how the tasks were performed
● Overall value for the client
This reference project description will be published in your listing, so please anonymize if needed
11 C) Which client was this project for?
Note: if you answer this question, the client name will be published together with the project description.
11 D) Please provide a client reference, who can confirm the success of the project.
*
First
Last
Note: The client reference information will NOT be published in your listing and is for internal validation only. We will contact the client for confirmation that the project was a success. This is a prerequisite for the selected competency to be included in your listing.
Business title
*
Email
*
Client company name
*
Add one more competency? (4)
Yes
No
CX Competency #4
*
please select
CX Strategy
Customer-Centric Culture Building
Experience Design
CX Measurement & Customer Insight
Customer Journey Mapping & Optimization
Digital CX Strategy
CX Technology Integration
Customer Service Operations
Query & Complaint Handling
Customer Relationship Management & Engagement
Behavioral Science
Employee Experience
Governance & Accountability
Business Intelligence & Data Analytics
Why are there only these categories? To help members of the Global CX Community compare listings based on a limited list of competencies!
11 B) Describe one successful reference project for this competency in up to 50 words.
*
Note: please include
● A project title and key objectives (in line with the CX competency)
● industry of client,
● the country in which the project took place.
● duration of project, as well as
● Description of the services you provided, with details on how the tasks were performed
● Overall value for the client
This reference project description will be published in your listing, so please anonymize if needed
11 C) Which client was this project for?
Note: if you answer this question, the client name will be published together with the project description.
11 D) Please provide a client reference, who can confirm the success of the project.
*
First
Last
Note: The client reference information will NOT be published in your listing and is for internal validation only. We will contact the client for confirmation that the project was a success. This is a prerequisite for the selected competency to be included in your listing.
Business title
*
Email
*
Client company name
*
Add one more competency? (5)
Yes
No
CX Competency #5
*
please select
CX Strategy
Customer-Centric Culture Building
Experience Design
CX Measurement & Customer Insight
Customer Journey Mapping & Optimization
Digital CX Strategy
CX Technology Integration
Customer Service Operations
Query & Complaint Handling
Customer Relationship Management & Engagement
Behavioral Science
Employee Experience
Governance & Accountability
Business Intelligence & Data Analytics
Why are there only these categories? To help members of the Global CX Community compare listings based on a limited list of competencies!
11 B) Describe one successful reference project for this competency in up to 50 words.
*
Note: please include
● A project title and key objectives (in line with the CX competency)
● industry of client,
● the country in which the project took place.
● duration of project, as well as
● Description of the services you provided, with details on how the tasks were performed
● Overall value for the client
This reference project description will be published in your listing, so please anonymize if needed
11 C) Which client was this project for?
Note: if you answer this question, the client name will be published together with the project description.
11 D) Please provide a client reference, who can confirm the success of the project.
*
First
Last
Note: The client reference information will NOT be published in your listing and is for internal validation only. We will contact the client for confirmation that the project was a success. This is a prerequisite for the selected competency to be included in your listing.
Business title
*
Email
*
Client company name
*
Add one more competency? (6)
Yes
No
CX Competency #6
*
please select
CX Strategy
Customer-Centric Culture Building
Experience Design
CX Measurement & Customer Insight
Customer Journey Mapping & Optimization
Digital CX Strategy
CX Technology Integration
Customer Service Operations
Query & Complaint Handling
Customer Relationship Management & Engagement
Behavioral Science
Employee Experience
Governance & Accountability
Business Intelligence & Data Analytics
Why are there only these categories? To help members of the Global CX Community compare listings based on a limited list of competencies!
11 B) Describe one successful reference project for this competency in up to 50 words.
*
Note: please include
● A project title and key objectives (in line with the CX competency)
● industry of client,
● the country in which the project took place.
● duration of project, as well as
● Description of the services you provided, with details on how the tasks were performed
● Overall value for the client
This reference project description will be published in your listing, so please anonymize if needed
11 C) Which client was this project for?
Note: if you answer this question, the client name will be published together with the project description.
11 D) Please provide a client reference, who can confirm the success of the project.
*
First
Last
Note: The client reference information will NOT be published in your listing and is for internal validation only. We will contact the client for confirmation that the project was a success. This is a prerequisite for the selected competency to be included in your listing.
Business title
*
Email
*
Client company name
*
12) To which email address would you like a copy of your response sent?
*
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