President

Executive Directors

Stefan Osthaus
President

CX & EX Thought Leader
Strategy Consultant
experience5

Background

Ian Golding
Executive Director & Ambassador
Blogger, Author & Speaker
CX Trainer
CXC

Background

Hassan Mohammad
Executive Director Business Development

CEO & Founder
Multifarious Experience

Background

Olga Potaptseva
Executive Director Membership
Agile CX Implementation expert
CX writer & speaker
European Customer Consultancy.

Background

Our Board of Directors

Omar Aldayel
Customer Experience Insights Manager
Al Rajhi Bank
.

Background

Almohannad Alsbeai
Director Customer Experience
Shawarmer
.

Background

Bupa Arabia
Dr. Shadi AlSwairki

Dr. Shadi AlSwairki
Operation & Customer Experience Excellence
SJS

Background

Claudia Belardo
International CX Director
SAP Concur
.

Background

Sharon Boyd
Chief Customer
Experience Officer
MKL Innovation

Background

Dr. Linden Brown

Prof. Dr. Linden Brown
Creating Profitable Customer Centric Cultures
MarketCulture
.

Background

Olga Budieri
Senior Global Customer Experience Manager
Aramex International Limited
.

Background

Serge Burger

Serge Burger
Head of Customer Care
REAP
.
.

Background

Codin Caragea

Codin Caragea
Head of Customer Experience
Bank Muscat
.
.

Background

Gabriela Ciupitu
Customer Experience Manager
BNP Paribas
.
.

Background

Hussein M. Dajani
Digital and Customer Experience (CX) Transformation
Nissan Motor Corporation

Background

Elly Domene
Vice President Global Customer Experience
SES Networks

Background

Sue Duris
Director of Marketing & Customer Experience
M4 Communications

Background

Rodrigo Edwards

Rodrigo Edwards S.
Founder
loyaltymetrics
.

Background

Mohamad El‐Hinnawi
Customer and Digital Experience Advisor
Conred CX

Background

Francis Goh
CEO & Founder
Hehsed Consulting Pte Ltd
.

Background

Gökhan Kara
CX Advisor
Pisano
.

Background

Michael Karchov
Managing Partner
Entrespace Group
.

Background

Stefan Kolle
Founder & CEO
Futurelab
.

Background

Amjad Khan
Head of Customer Intelligence & Advocacy
HSBC

Background

Aimal Khan
Advisor CX
Wisdomize
.

Background

Experience Catalysts
Diane Magers

Diane Magers
Founder and CEO
Experience Catalysts
.

Background

Desirree Madison-Biggs
CX Design & VoC Programs
AirBnB
.

Background

Olivier Mourrieras
CEO
CX Impact
.

Background

Prof. Dr. Irene Rath
Professor for Business 
Administration
Euro-FH

Background

Holly Richardson
Digital Marketing Director
Microsoft
.

Background

Andrea Saitta
CX & Commercial Excellence Director
Air Liquide
.

Background

James Scutt
Head of Customer Experience Strategy & Deployment
Post Office

Background

Jaap Wilms
CEO
Wilms & co
.

Background

Mike Wittenstein

Mike Wittenstein
CEO
Storyminers
.

Background

Betül Yılmaz
Founder and Managing Director
Elephant
.

Background