Please note that the initial certification fee is not dependent on the outcome of the certification process.
If the Customer Institute review board rejects the certification, we will provide you with a detailed report on where the material does not meet the certification criteria.
In such cases you can benefit from a discounted rate of 1,500 Euro (single) or 2,500 Euro (multiple) for a rerun of your certification within 3 months of the initial certification attempt.
For certifications as part of our 2020 free certification offer, reruns of failed certifications are also free of charge!