This is to confirm that the below mentioned solution has been successfully certified by the Customer Institute and that the certification is valid until the specified date. If you have come across suspicious or outdated use of reference to Customer Institute certifications please contact us at firstname.lastname@example.org.
Horváth & Partners
Our proven CX approach proposes five modules – Translate, Understand, Design, Enable & Evolve – that are supported by a comprehensive toolbox to accelerate project delivery:
(1) Translate your corporate strategy into a customer strategy, and define your vision and goals for the customer experience,
(2) Understand who your key customers are and how they interact with you,
(3) Design customer-focused solutions which relieve pain points or reinforce gain points,
(4) Enable that new experiences are provided quickly by considering relevant enablers, and
(5) Evolve: commit to customer centricity across the organization and use KPIs to facilitate continuous improvement.
The description above has been provided by the certified organization.