11 08, 2022

How to Function in Times of Crisis as a CX Leader:
Advice from Industry Top Professionals

By |2022-08-11T17:08:29+02:00August 11th, 2022|Customer Experience|0 Comments

The past several years showed us that now more than ever entrepreneurs can’t afford to sit out a crisis, whether it is a global pandemic, economic recession, or a war. Disruption is steadily becoming the new normal, and the sooner business professionals learn to navigate their activities within it, the [...]

19 05, 2022

Connect Your CX Initiatives to Business Outcomes for Quicker CX Adoption

By |2022-05-20T09:46:23+02:00May 19th, 2022|Customer Experience|0 Comments

Customer Experience (CX) has evolved from tools and technology to the value it brings in informing the business and helping it achieve its desired goals. A human-centered approach is essential Human-centered experience has a pivotal role in driving business outcomes, and it’s a two-way streeet. To ensure the employee’s engagement [...]

7 03, 2022

Customer Institute Celebrates Our Female Directors on International Women’s Day

By |2022-03-07T20:39:15+01:00March 7th, 2022|Customer Experience|0 Comments

International Women's Day (IWD) is a global day celebrating the social, economic, cultural, and political achievements of women. The day also marks a call to action for accelerating gender parity.  IWD has been celebrated since 1911.  Celebrated every March 8th, IWD is a great day to: celebrate women's achievementsraise awareness [...]

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