Customer Institute Blog

7 11, 2023

Navigating the Complexities of the Global CX Market with the Global CX Community

By |2023-11-07T16:44:49+01:00November 7th, 2023|Customer Experience|0 Comments

Some of our recent work with organizations from around the globe has taught us that the complexity in customer experience is increasing faster than ever. More and more regulatory frameworks, the need to apply AI to the design and implementation of great customer experiences, the increased speed at which customer [...]

1 03, 2023

Customer Institute Assessments

By |2023-03-02T12:24:42+01:00March 1st, 2023|Customer Experience|0 Comments

Launch Pad to Improvements in Customer and Employee Centricity Organizations are much like living organisms. Calls are coming in, sales orders are going out, meetings are held, ads produced, strategic decisions made – its hustling and bustling with activities of everyday life. If all is going well, everything should [...]

9 02, 2023

Three useful tools to win the Fight for Talent

By |2023-03-01T13:45:14+01:00February 9th, 2023|Customer Experience|0 Comments

Finding and retaining talent becomes a more and more difficult task for organizations around the world. But how can you Attract competent candidates, Convince them to join your organization, and Retain them for as long as possible?   In this keynote, Customer Institute president Stefan Osthaus shares three proven and [...]

24 08, 2022

The Current State of EX: Shifts, Silos, and Maturation

By |2022-08-24T09:13:45+02:00August 24th, 2022|Customer Experience|0 Comments

Think back to the last positive experience you have had with a company as their customer. They might have processed your order faster, patiently lead you through an issue with your purchase, or offered an added service that pleasantly surprised you. Chances are all of these positive experiences had company [...]

11 08, 2022

How to Function in Times of Crisis as a CX Leader:
Advice from Industry Top Professionals

By |2023-03-01T13:45:17+01:00August 11th, 2022|Customer Experience|0 Comments

The past several years showed us that now more than ever entrepreneurs can’t afford to sit out a crisis, whether it is a global pandemic, economic recession, or a war. Disruption is steadily becoming the new normal, and the sooner business professionals learn to navigate their activities within it, the [...]

19 05, 2022

Connect Your CX Initiatives to Business Outcomes for Quicker CX Adoption

By |2022-05-20T09:46:23+02:00May 19th, 2022|Customer Experience|0 Comments

Customer Experience (CX) has evolved from tools and technology to the value it brings in informing the business and helping it achieve its desired goals. A human-centered approach is essential Human-centered experience has a pivotal role in driving business outcomes, and it’s a two-way streeet. To ensure the employee’s engagement [...]

7 03, 2022

Customer Institute Celebrates Our Female Directors on International Women’s Day

By |2022-03-07T20:39:15+01:00March 7th, 2022|Customer Experience|0 Comments

International Women's Day (IWD) is a global day celebrating the social, economic, cultural, and political achievements of women. The day also marks a call to action for accelerating gender parity.  IWD has been celebrated since 1911.  Celebrated every March 8th, IWD is a great day to: celebrate women's achievementsraise awareness [...]