Certifying a customer centricity related tool, method, or training recognize excellence in a very visible way. Organizations from the private and public sector as well as consultants from the CX and EX space have already benefited from these certifications in the past. Below you can find selected examples of past certifications.

Methods

Customer Experience Maturity Assessment, Customer Experience Consultancy

A comprehensive and neutral assessment of an organization’s customer centricity capabilities and maturity.

Customer Support Assessment, experience 5

A comprehensive and neutral assessment of an organization’s support capabilities and maturity.
The assessment consists of on-site audits, stakeholder interviews, together with the assessment ten key categories like efficiency, quality assurance, technology, volume reduction, measurement, customer effort, 360° customer view, and more. Read More

Customer Experience Maturity Assessment, experience 5

A comprehensive and neutral assessment of an organization’s customer centricity capabilities and maturity.
The assessment consists of on-site audits, stakeholder interviews, together with the assessment ten key categories of customer centricity. As part of the results, the client learns about the current maturity of their CX initiative and about how to further improve it. Read More

Innovation Analytics, Entrespace

An innovative approach to help organizations design and deliver memorable products and services.

Experience Design, Storyminers

Experience Design is a comprehensive approach to developing signature experiences for customer- and employee-facing situations, especially high-value encounters and moments for which the company wants to be remembered and referred. Experience Design uses a 6-part approach to ensure alignment from strategy, through organization design, to branding, and story. It consists of a robust, commercial-grade, and market-proven methodology Read More

Customer Experience Excellence Framework, Horváth & Partner GmbH

Our proven CX approach proposes five modules – Translate, Understand, Design, Enable & Evolve – that are supported by a comprehensive toolbox to accelerate project delivery: (1) Translate your corporate strategy into a customer strategy, and define your vision and goals for the customer experience, (2) Understand who your key customers are and how they interact with you, (3) Design customer focused solutions which relieve pain points or Read More

Customer Experience Advisor, Pisano Limited

Pisano offers software‐as‐a‐service solutions that help streamline experience management (both for customer experience and employee experience) for enterprise businesses in Banking, Insurance, Retail, Utility, Travel and more. Enabling businesses to increase customer retention, revenue growth, productivity and customer loyalty. While decreasing costs and IT overhead

Futurelab CXMA ‐ Customer Experience Maturity Assessment

A result of 20 years’ experience in the field, the CXMA helps companies to assess the
current level of their CX and provides the Next Best Step to level up. The CXMA is a
toolbox with several modules, so it can be up‐ and down‐scaled as needed.
The tools include:
‐ A self‐assessment questionnaire; its 25 questions carefully worded to create Read More

Awards Scoring Process, ARCET Global

ARCET Global runs a series of Customer Experience Awards across the globe. Our scoring method, model and criteria have been carefully developed to create a transparent, robust and fair scoring process. This process consists of large panels of independent judges scoring entries, in addition to the scoring model and criteria (endorsed by University of Chester). We believe this method to be market leading and worth of an accreditation.

Tools

ROCX Modeler, Critizr

A statistical tool to predict the return-on-investment for customer experience programs based on an organizations maturity. The Critizr ROCX Modeler uses an organization’s current size, revenue, CX and support spend, as well as the current maturity of the CX initiative identified by a set of standard activities performed or not performed and forecasts the bandwidth of achievable ROI with a detailed view at the impact on revenue, NPS, frequency, Read More

Milkymap

The tool helps users visualize and manage customer journeys fast, easily and effectively. Their goal is to make customer experience second nature to every organization and businesses that deliver world‐class experiences for their clients.
Milkymap is disruptive because, unlike other Customer Journey Mapping platforms, it works with a CX Life Cycle Model. Milkymap wants to invite as many people as possible Read More

CEMantica, CEMantica Consulting Ltd.

CEMantica is a customer journey mapping solution connected to VoC platforms that helps companies build a memorable connection with their customers. CEMantica’s solution encompasses in one solution the full process of a CX Program management starting with the CX Maturity Assessment, the definition of the Brand strategy, build personas, illustrate the journey maps, detect the pain points, provide solutions, build an action plan, Read More

Trainings

Customer Experience Masterclass, experience5

A management education seminar on the principles of Customer and Employee Experience.
The event is designed for executives needing to understand the elements of a CX strategy, heads of Marketing or Customer Service who need to initiate or improve the CX program driven by their function, as well as for Customer Experience practitioners who need to learn or expand the skills required for their jobs.
The CX Masterclass has been certified for the comprehensiveness of the agenda as well as the contemporary best practices taught.