Data Privacy

1) Information about the collection of personal data and contact details of the person responsible
1.1 We are pleased that you visit our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data is all data that allows you to be personally identified.

1.2 Responsible for the data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is CCI Customer Insitute UG (haftungsbeschränkt) i.Gr., Daniel-Kircher-Str. 5, 40822 Mettmann, Germany, phone +49 (2104) 640-9370, email: data@customer-institute.org. The person responsible for the processing of personal data is the natural or legal person who, alone or in concert with others, decides on the purposes and means of processing personal data.

1.3 For reasons of security and to protect the transmission of personal data and other confidential contents (for example, orders or inquiries to the person responsible), this website uses an SSL or TLS encryption. You can recognize an encrypted connection by the string “https: //” and the lock icon in your browser bar.

2) Data collection when visiting our website
In the case of merely informative use of our website, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called “server log files”). When you visit our website, we collect the following information that is technically necessary for us to display the website:

Our visited website
Date and time at the time of access
Amount of data sent in bytes
Source / reference from which you came to the page
Used browser
Operating system used
Used IP address (possibly in anonymous form)
The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. A transfer or other use of the data does not take place. However, we reserve the right to retrospectively check the server logfiles should concrete evidence point to unlawful use.

3) Cookies
In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our affiliate (third-party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process individual user information such as browser and location data as well as IP address values on an individual basis. Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie.

Insofar as personal cookies are also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR for safeguarding our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the page visit.

We may work with advertising partners to help us make our web site more interesting to you. For this purpose, in this case, when you visit our website, cookies from partner companies are stored on your hard disk (third-party cookies). If we cooperate with aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in the following paragraphs.

Please note that you can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or can exclude the acceptance of cookies for specific cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the Help menu of each browser, which explains how to change your cookie settings. These can be found for the respective browser under the following links:

Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac
Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Please note that if you do not accept cookies, the functionality of our website may be restricted.

4) Contact
During the contact with us (e.g. via contact form or e-mail or when applying for certification) personal data are collected. Which data are collected in the case of a contact form can be seen from the respective contact form. These data are stored and used solely for the purpose of answering your request or for establishing contact and the associated technical administration, as well as for administering your certification process. The legal basis for processing the data is our legitimate interest in answering your request in accordance with Art. 6 para. 1 lit. f GDPR. If your contact is aimed at concluding a contract, then additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted after final processing of your request, if it can be inferred from the circumstances that the matter in question is finally clarified and provided that there are no statutory storage requirements. Regarding your certification project we will store data required to validate active certifications as well as track the expiration and potential renewal of your certification.

5) Commentary
When using the commentary function on this website, the following data will be stored and published on the website in addition to your comment: details of when the comment was created and the commentary name chosen by you. Furthermore, your IP address will be logged and saved. This storage of the IP address is made for security reasons and in the event that the data subject violates the rights of third parties or posts illegal contents by submitting a comment. We need your e-mail address in order to contact you if a third party objects to your published content as unlawful. The legal basis for storing your data is Art. 6 para. 1 lit.b and f DSGVO. We reserve the right to delete comments if they are objected to by third parties.

6) Use of Social Media: Videos
Using Youtube Videos

This website uses the Youtube embedding feature to display and play back videos from the provider “Youtube” owned by Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).

This uses the advanced privacy mode, which according to the publisher, initiates storage of user information only when the video is playing. When the playback of embedded Youtube videos starts, the provider “Youtube” uses cookies to collect information about user behavior. According to “Youtube” information, these are used, among other things, to capture video statistics, improve user-friendliness and prevent abusive practices. If you’re logged in to Google, your data will be assigned directly to your account when you click a video. If you do not wish to associate with your profile on YouTube, you must log out before activating the button. Google stores your data (even for non-logged-in users) as usage profiles and evaluates them. According to Art. 6 (1) (f) GDPR, such an evaluation is based on the legitimate interests of Google in the display of personalized advertising, market research and / or customized design of its website. You have a right of objection to the creation of these user profiles; any objections must be addressed to Youtube directly.

Regardless of a playback of embedded videos, every time you access this website, a connection to the Google network “DoubleClick” is included, which – without our influence – can trigger additional data storage activities.

US-based Google LLC is certified to the US Privacy Shield, which ensures compliance with the level of data protection in the EU.

For more information on “YouTube” privacy, please refer to the Privacy Statement of the provider at: https://www.google.com/intl/en/policies/privacy

7) Web Analytics Services
Google (Universal) Analytics

Google Analytics

This website uses Google Analytics, a web analytics service of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website (including the shortened IP address) is usually transmitted to a Google server in the USA and stored there.

This website uses Google Analytics exclusively with the extension “_anonymizeIp ()”, which ensures anonymization of the IP address by reduction and prevents a direct link to an individual user. The extension will truncate your IP address beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. In these exceptional cases, this processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.

On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide further services with regards to website activity and internet usage to us. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data provided by Google.

You can prevent cookies from being stored by setting your browser software accordingly; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading the browser plug-in available under the following link and install:

http: //tools.google.com/dlpage/gaoptout?hl=en

Alternatively to the browser plugin or within browsers on mobile devices, please click on the following link to set an opt-out cookie, which will prevent the detection by Google Analytics within this website in the future (this opt-out cookie only works in this browser and only for this domain, if you delete your cookies in this browser, you must click this link again):

Disable Google Analytics

US-based Google LLC has been certified under the US-European data protection treaty as “Privacy Shield”, which ensures compliance with the data protection level applicable in the EU.

For more information on how to handle user data in Google Analytics, please refer to the Google Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=en

Google Universal Analytics

This website uses Google Analytics, a web analytics service of the Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website (including the shortened IP address) is usually transmitted to a Google server in the USA and stored there.

This website uses Google Analytics exclusively with the extension “_anonymizeIp ()”, which ensures anonymization of the IP address by curtailment and excludes a direct personal reference. The extension will truncate your IP address beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. In these exceptional cases, this processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.

http: //tools.google.com/dlpage/gaoptout?hl=en

Disable Google Analytics

US-based Google LLC has been certified under the US-European data protection treaty as “Privacy Shield”, which ensures compliance with the data protection level applicable in the EU.

For more information on how to handle user data in Google Analytics, please refer to the Google Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=en

8) Tools and Other
8.1 Google reCAPTCHA
On this website, we also use the reCAPTCHA feature of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). This function is primarily used to distinguish whether an input is made by a natural person or abusive by automated and automated processing. The service includes the sending of the IP address and possibly other data required by Google for the reCAPTCHA service to Google and is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in determining the individual will-bearingness of actions on the Internet and the prevention of abuse and spam.

Google LLC, based in the US, is certified under the us European Privacy Protection Convention “Privacy Shield”.

For more information on Google reCAPTCHA and the Google Privacy Policy, please visit: https://www.google.com/intl/en/policies/privacy/

8.2 Google Maps
On our website, we use Google Maps (API) from Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Maps is a web service for displaying interactive (land) maps to visually display geographic information. By using this service, you will be shown our location and will facilitate your arrival.

Already when you visit the subpages where the map of Google Maps is integrated, information about your use of our website (such as your IP address) will be sent to servers of Google transferred to the US and stored there. This is done regardless of whether Google provides a user account that you are logged in to, or if there is no user account. When you’re logged in to Google, your data will be assigned directly to your account. If you do not wish to be associated with your profile on Google, you must log out before activating the button. Google stores your data (even for non-logged-in users) as usage profiles and evaluates them. According to Art. 6 (1) (f) GDPR, such an evaluation is based on the legitimate interests of Google in the display of personalized advertising, market research and / or customized design of its website. You have a right to object to the creation of these User Profiles, and you must direct any such objection to Google directly.

Google LLC, based in the United States, is certified under the US Privacy Shield, which enforces compliance with EU law.

If you disagree with the future transmission of your data to Google when using Google Maps, you may also opt out by completely disabling the Google Maps web service by turning off the JavaScript application in your browser. Google Maps and the map display on this website can then not be used.

You can view the terms of use of Google at http://www.google.de/intl/en/policies/terms/regional.html

Additional terms of use for Google Maps can be found at https://www.google.com/intl/en_US/help/terms_maps.html

For more information on privacy related to the use of Google Maps, visit the Google Privacy Policy: http://www.google.com/intl/en/policies/privacy/

8.3 Google Web Fonts
This site uses so-called web fonts developed by Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, for consistent font presentation. USA (“Google”). When you visit a page, your browser loads the required web fonts into its browser cache to display texts and fonts correctly.

For this purpose, the browser you use must connect to Google’s servers. As a result, Google learns that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a consistent and appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If your browser does not support web fonts, a standard typeface will be used by your computer.

Google LLC, based in the United States, is certified to the us privacy protection agreement “Privacy Shield”, which ensures compliance with the level of data protection in the EU.

For more information about Google Web Fonts, visit https://developers.google.com/fonts/faq and Google’s Privacy Policy: https://www.google.com/policies/privacy/

9) Rights of the individual
1 The applicable data protection law grants you comprehensive data protection rights (information and intervention rights) regarding the processing of your personal data. We inform you below:
Right to information in accordance with Art. 15 GDPR: In particular, you have a right to information about your processed personal data, processing purposes, categories of personal data processed, the recipients or categories of recipients to whom your data have been or are being disclosed, the planned retention period(s), the right of rectification, deletion, limitation of processing, opposition to processing, complaint to one Supervisory Authority, the source of your data, if not collected by us, the existence of automated decision-making including profiling and, where appropriate, meaningful information about the logic and scope involved and the intended effects of such processing, and your right to Information on the guarantees that exist under Art. 46 GDPR for forwarding your data to third countries;
Right to correction in accordance with Art. 16 GDPR: You have the right to immediate correction of incorrect data and / or completion of your data stored by us incomplete data;
Right to cancellation according to Art. 17 GDPR: You have the right to demand the deletion of your personal data if the requirements of Art. 17 (1) GDPR are met. However, that right does not apply, in particular, where the processing is necessary for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest or for the exercise, pursuit or defense of rights;
You have the right to demand the restriction of the processing of your personal data (Art. 18 GDPR), as long as the correctness of your data, which is disputed by you, is checked, if you refuse deletion of your data due to inadmissible data processing and instead demand the restriction of the processing of your data if you need your data for the assertion, exercise or defense of legal claims, after we no longer need this data for purpose or if you have filed an objection based on your particular situation. Whether the right to rectify, delete or restrict the processing to the person responsible has been asserted to the person responsible who has disclosed the personal data concerning you to notify this rectification or deletion of the data or limitation of the processing, unless this proves to be impossible or involves a disproportionate effort. You have the right to be informed about these recipients.
Right to data portability according to Art. 20 GDPR: You have the right to receive your personal data provided to us in a structured, common and machine-readable format, ss far as this is technically feasible.
The right of revocation of granted consent pursuant to Article 7 (3) GDPR: You have the right to revoke a consent once given in the processing of data at any time with future effect. In the case of withdrawal, we will delete the data concerned immediately, as far as further processing can not be based on a legal basis for consentless processing. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation has been filed:
Right to complain under Art. 77 GDPR: If you believe that the processing of your personal data infringes the GDPR, you have – without prejudice to any other administrative or judicial legal remedy – the right to complain to a supervisory authority, in particular in the Member State of your whereabouts, place of work or place of alleged breach.
9.2 DISPUTED RIGHTS

IF, IN THE CONTEXT OF INTEREST ACTION, WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR PRESENT AUTHENTIC INTEREST, YOU HAVE ANY RIGHT OF RIGHT; FOR REASONS OBTAINED FROM ITS SPECIAL SITUATION, AGAINST THIS PROCESSING, CONTRADICTION WITH EFFECT ON THE FUTURE IS TO BE INTRODUCED.

IF YOU USE YOUR CONSIDERATION RIGHT, WE WILL END THE PROCESSING OF THE DATA CONCERNED, UNLESS WHEN WE MANDATORY PROTECTION WORTHY CAUSES FOR PROCESSING EVIDENCE MAY THEIR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS OF WEIGHING OR IF THE PROCESSING OF ENFORCEMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS. SHOULD WE USE YOUR PERSONAL DATA TO ADVERTISE TO YOU, YOU HAVE THE RIGHT TO INTRODUCE ANY CONTESTING AGAINST THE PROCESSING OF YOU OF PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING. YOU CAN EXERCISE THE CONTRADICTION AS DESCRIBED ABOVE.

If you use your right to object, we will terminate the processing of the data for direct marketing purposes.

10) Duration of storage of personal data
The period of storage of personal data is based on the respective statutory retention period (e.g. commercial and tax retention periods). After the deadline, the corresponding data are routinely deleted, if they are no longer required to fulfill the contract or to initiate a contract and / or on our part no legitimate interest in the re-storage persists.