Certifications of Tools, Methods, Trainings
The Customer Institute certifies excellence in customer centricity by reviewing related tools, methods, and trainings. If found to be following or exceeding current best practices in the field of customer centricity, being comprehensive, effective, and efficient, as well as sustainable and repeatable, then certification is awarded.
Organizations can trust that certified tool, methods, and trainings has been thoroughly reviewed by an evaluation board of Customer Institute directors and found meeting all the criteria above.
Participants can trust that the training program delivers the promised education in an effective, comprehensive way that meets or exceeds industry best practices.
The certification indicated with this logo is valid for two years following the certification review by the Customer Institute. You can start your journey to winning Customer Institute certification here.
Certifications of Organizations
Customer Centricity Assessment
This logo indicates that the organization marked with this logo has undergone a thorough assessment of their company-wide customer centricity capabilities following an assessment method that was reviewed and certified by the Customer Institute.
The logo rewards customer centricity capabilities and maturity at a silver, gold, or platinum level. The certification indicated with this logo is valid for two years following the assessment review by organization performing the assessment. You can find-out more about the assessment-based certification of organizations here.
Employee Centricity Assessment
This logo indicates that the organization marked with this logo has undergone a thorough assessment of their company-wide employee centricity capabilities following an assessment method that was reviewed and certified by the Customer Institute.
The logo rewards employee centricity capabilities and maturity at a silver, gold, or platinum level. The certification indicated with this logo is valid for two years following the assessment review by organization performing the assessment. You can find-out more about the assessment-based certification of organizations here.
Customer Support Assessment
This logo indicates that the organization marked with this logo has undergone a thorough assessment of their customer support capabilities following an assessment method that was reviewed and certified by the Customer Institute.
The logo rewards support delivery capabilities and maturity at a silver, gold, or platinum level. The certification indicated with this logo is valid for two years following the assessment review by organization performing the assessment. You can find-out more about the assessment-based certification of organizations here.
Services Pricing
The following summarizes the Customer Institute’s fee structure:
| Certification Quantity | Initial Certification (valid for 2 years) | Re-Certification fee (valid for 2 years) | |
|---|---|---|---|
| One single Customer Centricity related tool or method | 4,500 Euro | 3,500 Euro | |
| A program of at least two tools or methods | 7,000 Euro | 5,500 Euro | |
| Customer Institute Assessments | contact us | contact us | |
Organizational Membership
We offer organizational membership to commercial, not for profit, and government organizations. The collective expertise of our directors is best suited to ensure the customer focus is kept at the forefront of the way the organization is run. Your membership package includes quarterly external CX Board meetings, dedicated consulting time with the best-in-class CX advisors, a personal CX library assistant, and ongoing support from a membership advisor. More details…
Membership Fees
| Organizational Membership | |
|---|---|
| Annual Membership Fee | 17,500 Euro |
| Quarterly Trial Membership | 5,000 Euro |
To find out more about membership please click here