Certifications of Tools, Methods, Trainings

The Customer Institute certifies excellence in customer centricity by reviewing related tools, methods, and trainings. If found to be following or exceeding current best practices in the field of customer centricity, being comprehensive, effective, and efficient, as well as sustainable and repeatable, then certification is awarded.

Organizations can trust that certified tool, methods, and trainings has been thoroughly reviewed by an evaluation board of Customer Institute directors and found meeting all the criteria above.

Participants can trust that the training program delivers the promised education in an effective, comprehensive way that meets or exceeds industry best practices.

The certification indicated with this logo is valid for two years following the certification review by the Customer Institute. You can start your journey to winning Customer Institute certification here.

Certifications of Training Providers

Different from the certified trainings in the paragraph above, organizations who focus on delivering trainings can apply for being awarded Customer Institute Certified Training Provider.

We will review at least two of your customer centricity related trainings and details around how you deliver these training. The complete criteria can be found here.

The certification indicated with this logo is valid for two years following the certification review by the Customer Institute. You can start your journey to winning Customer Institute certification here.

Certifications of Organizations

Customer Support Assessment

This logo indicates that the organization marked with this logo has undergone a thorough assessment of their customer support capabilities following an assessment method that was reviewed and certified by the Customer Institute.

The logo rewards support delivery capabilities and maturity at a silver, gold, or platinum level. The certification indicated with this logo is valid for two years following the assessment review by organization performing the assessment.

Customer Centricity Assessment

This logo indicates that the organization marked with this logo has undergone a thorough assessment of their company-wide customer centricity capabilities following an assessment method that was reviewed and certified by the Customer Institute.

The logo rewards customer centricity capabilities and maturity at a silver, gold, or platinum level. The certification indicated with this logo is valid for two years following the assessment review by organization performing the assessment. You can contact us to discuss the assessment-based certification of organizations here.

Membership

Our offerings for individual and organizational membership with the Customer Institute are currently being designed. If you would like to stay updated about the services that come with Customer Membership as well as the market launch of membership, then send us a short message here and we will keep you informed about this exciting offer.

Pricing

The following summarizes the Customer Institute’s fee structure:

Certification QuantityInitial Certification
(valid for 2 years)
Re-Certification fee
(valid for 2 years)
Discount for publishing tool
One single Customer Centricity
related tool or method
4.500 Euro*
free
3.500 Euro50%
A program of at least two tools or methods7.000 Euro5.500 Euro50%
Certification as Training Provider8.000 Euro6.000 Euro
Organizational Assessment and Certification Customer Supportbespokebespoke
Organizational Assessment and Certification Customer Centricitybespokebespoke
Individual MembershipTBA
Organizational MembershipTBA
*limited offer until 31-Dec-2020: Get one initial certification for free!

Discounts for Sharing

We are committed to excellence in customer centricity and encourage sharing as much as you are willing to share about your approach. In those cases where the sharing exceeds roughly 50% of the reviewed material, we offer a 50% discount on the certification fee as a reward for your contribution to the community.