Executive Team

Ambassadors

Stefan Osthaus
President

CX & EX Thought Leader
Strategy Consultant
experience5

John Wong
Chief of Staff
Founder and CEO
CX Insights to Action
.

Diane Magers

Diane Magers
Executive Director

Founder and CEO
Experience Catalysts.
.

Ian Golding
Ambassador

Blogger, Author & Speaker
CX Trainer
CXC

Our Board of Directors

Rolu Adebola
Director
Branch360 Limited
.

Ruqaiya Al lawati
Head of Experience and Change
Oman Housing Bank
.

Bupa Arabia
Dr. Shadi AlSwairki

Dr. Shadi AlSwairki
Operation & Customer Experience Excellence
Bupa Arabia

Michelle Ansell
Managing Partner
Douglas Jackson
.

Dr. Linden Brown

Prof. Dr. Linden Brown
Creating Profitable Customer Centric Cultures
MarketCulture

Olga Budieri
Senior Global Customer Experience Manager
Aramex International Limited

Codin Caragea

Codin Caragea
Head of Customer Experience
Bank Muscat
.

Gabriela Ciupitu
Founding Member
Customer Experience Romania
.

Alec Dalton
Partner
Hospitality Leadership Academy.
.

Qaalfa Dibeehi
Partner
Human2outcome
.

Elly Domene
VP, Cloud Services Channel Development
Mangata Networks

Rodrigo Edwards

Rodrigo Edwards S.
Founder
loyaltymetrics
.

Tariq Faqiry
Managing Director
Nexa Alliances Trading & Technology

Duc Hoang Anh
Head of CX Center
MSB Bank
.

Olga Guseva
Co-founder
Integria Consult
.

Atasun Kaşbaş
Director of Marketing and CX
Istanbul Foundation for Culture and Arts

Gokhan Kaya
Founder
dbX Consulting
.

Stefan Kolle
Founder & CEO
Futurelab
.

Amjad Khan
Head of Customer Intelligence & Advocacy
HSBC

Desirree Madison-Biggs
Founder
align listening solutions
.

Daudi Mugabi
Corporate Affairs Manager
Statewide Insurance
.

Prof. Dr. Susanne O’Gorman
Professor of Marketing
IU International University of Applied Sciences

Manuela Pifani
Founder & Managing Director
CXellence Consulting
.

Paul Stevenson
GM Digital
Metcash
.

Rekha Weerasooriya
VP – HR Transformation
Dialog Axiata PLC
.

Jaap Wilms
CEO
Wilms & co
.

Betül Yılmaz
Founder and Managing Director
Elephant
.