This is to confirm that the below mentioned solution has been successfully certified by the Customer Institute and that the certification is valid until the specified date. If you have come across suspicious or outdated use of reference to Customer Institute certifications please contact us at firstname.lastname@example.org.
The GemSeek CX Impact Hub is a platform that amplifies the human, operational and financial impact of your CX program. The CX Impact Hub allows you to:
– Track the overall financial, operational and human impact of your CX program
– Link satisfaction to financial and operational KPIs and predict how improvement projects will impact your revenue and cost to serve
– Set clear financial objectives for your program and get suggestions on how to achieve them
– Create and keep high internal positive CX vibe by sharing customer and staff success stories
– Initiate, monitor and successfully complete improvement projects to retain and please existing customers and boost CLV
The platform is widget-based and you can activate the ones that will load value into your program. The available widgets are: NPS, Customer View, Impactful Stories, KDA, Improvement Projects, Predictive NPS, NPS linkage to CLV, Financial and Operational KPIs, Scenario simulator.
The description above has been provided by the certified organization.