This is to confirm that the below mentioned solution has been successfully certified by the Customer Institute and that the certification is valid until the specified date. If you have come across suspicious or outdated use of reference to Customer Institute certifications please contact us at firstname.lastname@example.org.
Market Culture Strategies
The Market Responsiveness Index (MRI) is a Customer‐Centric Culture Assessment Tool. A simple, web‐based benchmarking tool to assess your strength of customer culture at a function, business unit and overall organizational levels.
• Measures customer‐centricity in employee behaviors across the eight critical success factors linked to your future business performance.
• Identifies whether your level of customer culture supports your strategy.
• Empowers your managers to transform their organizations to achieve a sustainable competitive advantage and deliver superior profitability.
• Based on extensive research and validation testing across numerous companies and industries.
• Allows you to compare your organization against a large and growing database of businesses (More than 450 companies as of 2021).
The description above has been provided by the certified organization.