This is to confirm that the below mentioned solution has been successfully certified by the Customer Institute and that the certification is valid until the specified date. If you have come across suspicious or outdated use of reference to Customer Institute certifications please contact us at firstname.lastname@example.org.
CEMantica Consulting Ltd.
CEMantica is a customer journey mapping solution connected to VoC platforms that helps companies build a memorable connection with their customers. CEMantica’s solution encompasses in one solution the full process of a CX Program management starting with the CX Maturity Assessment, the definition of the Brand strategy, build personas, illustrate the journey maps, detect the pain points, provide solutions, build an action plan, connect the VoC platforms to the system and finally analyze the data in order to gain insights and refine the journey.
The description above has been provided by the certified organization.