This is to confirm that the below mentioned solution has been successfully certified by the Customer Institute and that the certification is valid until the specified date. If you have come across suspicious or outdated use of reference to Customer Institute certifications please contact us at firstname.lastname@example.org.
Customer Support Assessment
Customer support readiness is assessed against our CS maturity model, which is based on global, multi‐industry standards. The scorecard contains ten customer centric
support competencies. Each competency is scored on a scale from 0 to 10 to determine how genuinely customer‐centric a support organization is.
In order to achieve success, this project is structured into the following phases:
1. On-site assessment, incl. work-shadowing
2. Scoring & Validation
The description above has been provided by the certified organization.