This is to confirm that the below mentioned solution has been successfully certified by the Customer Institute and that the certification is valid until the specified date. If you have come across suspicious or outdated use of reference to Customer Institute certifications please contact us at firstname.lastname@example.org.
Future Story is a technique for prototyping the future state of an experience, detailing the enterprise support that will make it real. Serving as the engine that moves CX initiatives forward, Future Story sets the given circumstances (tech, culture, operations, change and
risk management, and measurements) to the ‘on’ position.
Exploring what the future might look like from their own position, gives people the opportunity to explore the
changes with greater calm and to understand what the changes mean to them.
The description above has been provided by the certified organization.