This is to confirm that the below mentioned solution has been successfully certified by the Customer Institute and that the certification is valid until the specified date. If you have come across suspicious or outdated use of reference to Customer Institute certifications please contact us at firstname.lastname@example.org.
European Customer Consultancy
Over 80% of transformations fail because of systemic resistance. Customer programs start
well with a foundation such as a CX masterclass, a strategy workshop or a journey map.
However, efforts required to change the status quo following this foundation work end up
being beyond organisational readiness. Agile CX Management approach ensures CX
dreams come true in an enjoyable and sustainable fashion. With our tool an operating
model input can be secured in 6‐8 weeks, followed by quick wins in the first quarter. This
is fuelling long‐term customer centricity success built on employee and customer
The description above has been provided by the certified organization.