This is to confirm that the below mentioned solution has been successfully certified by the Customer Institute and that the certification is valid until the specified date. If you have come across suspicious or outdated use of reference to Customer Institute certifications please contact us at email@example.com.
Our VoC dashboards are designed to tell a story about the voice of customer in a certain month from various channels such as complaints, surveys and social media.
The dashboard offer both quantitative and qualitative analysis to enhance the experience of the end user. They were designed to show the main KPIs of Customer Experience. Internal users can choose what they want to view based on their selections.
Since the introduction of our VoC, KPIs have improved significally.
The description above has been provided by the certified organization.