This is to confirm that the below mentioned solution has been successfully certified by the Customer Institute and that the certification is valid until the specified date. If you have come across suspicious or outdated use of reference to Customer Institute certifications please contact us at compliance@customer-institute.org.
Renascence Management consulting
REBEL: The unconscious customer experience
REBEL: The unconscious customer experience is a 5-day course that will enable you to identify the unconscious factors affecting customer experience. By the end of the course, learners will be able to:
- Map customer journeys
- Identify cognitive barriers
- Design nudges
- Organise and prioritise nudges
- Create behavioural change statements
- Experiment
The description above has been provided by the certified organization.
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