President

Executive Directors

Stefan Osthaus
President

CX & EX Thought Leader
Strategy Consultant
experience5

Background

Ian Golding
Executive Director & Ambassador
Blogger, Author & Speaker
CX Trainer
CXC

Background

Hassan Mohammad
Executive Director Business Development

CEO & Founder
Multifarious Experience

Background

Olga Potaptseva
Executive Director Membership
Agile CX Implementation expert
CX writer & speaker
European Customer Consultancy.

Background

Our Board of Directors

Omar Aldayel
Customer Experience Insights Manager
Al Rajhi Bank
.

Background

Almohannad Alsbeai
Director Customer Experience
Shawarmer
.

Background

Bupa Arabia
Dr. Shadi AlSwairki

Dr. Shadi AlSwairki
Operation & Customer Experience Excellence
SJS

Background

Claudia Belardo
International CX Director
SAP Concur
.

Background

Sharon Boyd
Chief Customer
Experience Officer
MKL Innovation

Background

Dr. Linden Brown

Prof. Dr. Linden Brown
Creating Profitable Customer Centric Cultures
MarketCulture

Background

Serge Burger

Serge Burger
Head of Customer Care
REAP
.

Background

Codin Caragea

Codin Caragea
Head of Customer Experience
Bank Muscat
.

Background

Hussein M. Dajani
Digital and Customer Experience (CX) Transformation
Nissan Motor Corporation

Background

Elly Domene
Vice President Global Customer Experience
SES Networks

Background

Sue Duris
Director of Marketing & Customer Experience
M4 Communications

Background

Rodrigo Edwards

Rodrigo Edwards S.
Founder
loyaltymetrics
.

Background

Mohamad El‐Hinnawi
Customer and Digital Experience Advisor
Conred CX

Background

Francis Goh
CEO & Founder
Hehsed Consulting Pte Ltd
.

Background

Gökhan Kara
CX Advisor
Pisano
.

Background

Michael Karchov
Managing Partner
Entrespace Group
.

Background

Stefan Kolle
Founder & CEO
Futurelab
.

Background

Aimal Khan
Advisor CX
Wisdomize
.

Background

Experience Catalysts
Diane Magers

Diane Magers
Founder and CEO
Experience Catalysts
.

Background

Desirree Madison-Biggs
CX Design & VoC Programs
AirBnB
.

Background

Olivier Mourrieras
CEO
CX Impact
.

Background

Prof. Dr. Irene Rath
Professor for Business 
Administration
Euro-FH

Background

Andrea Saitta
CX & Commercial Excellence Director
Air Liquide
.

Background

Jaap Wilms
CEO
Wilms & co
.

Background

Mike Wittenstein

Mike Wittenstein
CEO
Storyminers
.

Background