Get Your Training Program Certified – Award CCCX Certification!

How Trainers Can Certify Their Program – and Why It’s Worth It

Becoming a certified training provider with the Customer Institute is a straightforward process that adds significant value to your programs. By offering Certified Customer Centricity Expert (CCCX) certification to your participants, you not only boost the credibility of your training but also provide your learners with a globally recognized credential in customer-centricity.

Logo for Customer Institute, featuring the words "Customer Institute" and a banner below that reads "Certified Training Program.

The Benefits

Certification delivers tangible advantages for trainers:

  • Employer Appeal: HR and L&D departments are more likely to fund certified training.
  • Increased Visibility: All applicants receive a free two-year listing in the Global CX Community’s training directory—regardless of certification outcome.Increased Visibility: All applicants receive a free two-year listing in the Global CX Community’s training directory—regardless of certification outcome.
  • Marketing Reach: Each participant who shares their certificate becomes a marketing ambassador for your training.
  • Free PRO Membership: Your CCCX awarded participants automatically get upgraded to our premium PRO membership and also get access to the exclusive CCCX Lounge where they can network with CCCXs from around the world.
  • Free CCCX and PRO Membership for Your: Building and delivering a Customer Institute Certified Training Program beat taking one and sitting the exam! This is why we award CCCX certification to you when your Training Program is certified during the (3-year) validity of your program’s certification. Free PRO membership plus access to the CCCX Lounge for that duration are also included. 

By certifying your training program, you strengthen your reputation, increase enrollment, and contribute to elevating the standards of customer experience education worldwide. Whether you’re offering niche workshops or comprehensive Masterclasses, CCCX certification positions your program among the best in the field.


Start Your Journey to Your Training Certification Today!

To learn more about training certifications and submit your training program for certification, you need an account in the Global CX Community. If you do not have one yet, you can create a free account here:

www.customer-institute.org/community

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A webpage titled "Trainer Lounge" displays a list of trainer resources, including certification info, FAQs, and instructions for setting up exams and listing training events.

Once you created your account – or if you already have one – you can access the Trainer Lounge with all relevant information here!

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