Our Board of Directors consists of top experts in the field of customer centricity. We bring together practitioners, academics, consultants, and solution providers from around the globe to define the gold standard in customer centricity and certifiy tools, methods, trainings, and organizations accordingly.

Come and join one of the most exciting teams in CX – the Customer Institute Board of Directors

Be part of setting the standards for excellence in customer and employee centricity and help us curate best practices for the experience management eco system.
Stefan Osthaus
President of the Customer Institute

As a Customer Institute Director, you can …

  • Be part of a prestigious team of global CX thought leaders.
  • Contribute to the definition of standards and best practices for the experience management world.
  • Join our review boards certifying experience management solutions and approaches from organizations around the world.
  • Speak at conferences and join Customer Institute panel discussions.
  • Build content for a global community of Customer Institute members.
  • Join CX advisory boards for our corporate members.
  • Develop your personal brand and be recognized as further developing experience management rather than just practicing it.

If you would like to join us, then please review the following requirements to see if there is a good fit:

Minimum Qualifications of Directors

If you want to join our Board of Directors, you can do so as a practitioner (working in a CX role or similar), a solution provider (working for an organization developing tools for the CX community), a consultant (independent or employed), or a member of the academia (teaching experience management or a related topic at an academic institution). Depending on your role, the following minimum qualifications apply.

1.1.  Practitioners

Candidates who wish to become a director of the Customer Institute should meet the following criteria:

  1. [Independence] Be currently employed by a commercial, government, or not-for-profit organization as a full-time employee or full-time dedicated freelancer in the current role.
  2. [Seniority] Be in charge or have been in charge in past roles for the customer and employee centricity of an organization as
    1. The head of the customer and/or employee centricity initiative for organizations with 500 employees or less, or
    2. A second level CX team member reporting into the head of the customer and/or employee centricity initiative for organizations with more than 500 employees.

1.2.  Solution Providers

Candidates who wish to become a director of the Customer Institute should meet the following criteria:

  1. [Industry Focus] Be currently employed by a commercial, government, or not-for-profit organization developing and marketing solutions for the customer and employee centricity community in the field of CX management and market research.
  2. [Seniority] Be a member of the leadership team or the first level responsible officer for product development.

The Customer Institute strives to have solution providers and consultants together represent no more than 45% of the institute’s directors.

1.3.  Consultants

Candidates who wish to become a director of the Customer Institute should meet the following criteria:

  1. [Industry Focus] Be currently running an independent consultancy or be employed by a consultancy. The consultancy must have a majority focus on customer and employee centricity or – if larger than 50 consultants – have a unit with such dedicated focus.
  2. [Seniority] Be a partner or senior project leader with at least 5 years’ experience in customer and employee centricity transformation projects.

The Customer Institute strives to have solution providers and consultants together represent no more than 45% of the institute’s directors.

1.4.  Academic Teachers

Candidates who wish to become a director of the Customer Institute should meet the following criteria:

  1. [Industry Focus] Be or have been in your career an academic teacher at a college or university, teaching courses with a customer or employee centricity focus.
  2. [Seniority] Be or have been a regular, visiting, or assistant professor at a college or university.

2.     Exceptions and Fit

The Customer Institute’s leadership team is always happy to consider exceptions to the rules above if we see a particular fit for any candidate wishing to join our board of directors. So don’t be shy: We are a great team and enjoy sharing our passion for customer centricity. If you are the same and meet all or most of the criteria above, then we would love to have a chat and consider you for our board of directors.

Please let us know by filling the short form below! Thank you!

Yes, I would like to become a director!