Embark on a transformative journey into the heart of customer-centric innovation within the financial sector with our Customer Centricity training course. Tailored specifically for industry professionals, this program presents a unique opportunity to gain expert insights from Stefan Osthaus, one of the top thought leaders in customer experience management. Over two intensive days, participants will dive deep into the fundamentals of customer centricity, learning to harness powerful tools and strategies that drive satisfaction and loyalty in today’s competitive financial landscape.
Whether you are a customer experience leader or team member, a head of marketing, or a leader of a customer service team, this course will equip you with the necessary skills to spearhead a robust CX program.
The agenda covers crucial aspects such as understanding customer expectations, implementing Voice-of-the-Customer programs, and embedding continuous improvement frameworks into your organization’s culture.
Participants will also have the chance to achieve the Certified Customer Centricity Expert (CCCX) status, underscoring their commitment to excellence in the field. Join us to redefine your approach to customer experience, fostering a culture that not only meets but exceeds customer expectations, thereby ensuring the sustainable success of your financial institution.
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Customer Experience Masterclass
“Customer Centricity in the Financial Sector”
1. Target Group
The Customer Centricity in the Financial Sector training course is a high-caliber management education event with one of the industry’s top thought leaders. The event is ideal for
- Customer Experience leaders and team members needing to understand the elements of a CX strategy
- Heads of Marketing or Customer Service who want to initiate or improve the CX program driven by their function
2. Concept & Certification
Expert knowledge with implementation guarantee – now you can finally learn the basics of Customer Experience and implement them right on schedule for your own company!
The CX Masterclass with Stefan Osthaus is aimed at those who want to further develop their knowledge about best practice disciplines, tools, techniques, and methods in the field of customer experience that are used around the globe. All participants of the CX Masterclass can create their own personal development plan and apply the acquired knowledge immediately in their organization!
This course is certified by the Customer Institute and qualifies participants to become a Certified Customer Centricity Expert (CCCE) upon passing of the final examination at the end of the course. Certification fees are included in the training fee.
