C4201

This is to confirm that the below mentioned solution has been successfully certified by the Customer Institute and that the certification is valid until the specified date. If you have come across suspicious or outdated use of reference to Customer Institute certifications please contact us at compliance@customer-institute.org.

experience5

Organizations wanting to improve their customer support capabilities or launch a CX program often are uncertain about the status-quo baseline they are operating from. Management seeks an independent benchmarking assessment of the current customer support abilities and maturity as well as actionable recommendations for improvement.
After a Customer Support Assessment, the client will have undergone a comprehensive and objective assessment of their customer support (CS) capabilities and maturity, a situation analysis report, a CS maturity score out of 100, as well as recommendations on how to improve customer support capabilities with a view to in-creased customer centricity short term and long term.
Customer support readiness is assessed against our CS maturity model, which is based on global, multi-industry standards. The scorecard contains ten customer centric support competencies. Each competency is scored on a scale from 0 to 10 to determine how genuinely customer-centric a support organization is.

The description above has been provided by the certified organization.

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