Wow Now
Wow Now methodology and training help CX Pros understand, choose and pursue Happiness Driven Growth, a new life‐enriching approach empowering companies to achieve growth, productivity and prosperity by cultivating happiness.
We believe the future of CX is HCX: Human‐Centered and Happiness‐Contributing Experience.
Wow Now HCX Framework combines over 18 years of CX experience with insights from neuroscience, behavioral economics, and science of happiness into three ingredients: HAPPINESS nine Factors, DRIVEN six Competencies, Growth six stages.
This framework has also been documented in books available on Amazon:
‐ Yellow Factor covers the HAPPINESS and GROWTH elements,
‐ Wow Now HCX Masterclass Compendium focuses on the DRIVEN competencies.
Wow Now HCX Masterclass combines the Science of Happiness with CX best practices to cover the six DRIVEN competencies and the six CX Disciplines:
1. Vision & Strategy
2. Human Understanding
3. Design, Innovation & Improvement
4. Measurement
5. Governance
6. Leadership & Culture.
