This is to confirm that the below mentioned solution has been successfully certified by the Customer Institute and that the certification is valid until the specified date. If you have come across suspicious or outdated use of reference to Customer Institute certifications please contact us at compliance@customer-institute.org.
Customer Experience SRL
The Customer Experience Masterclass is a training concept that combines the teory, practical exercises, best practices from real companies and digital tools tat sustain CX projets implementations.
Customer Experience Masterclass gives the attendees an in-depth perspective of current CX principles, strategies and trends through the program’s 4 interactive modules.
Module 1 – Customer Centric Culture
Module 2 – CX Strategy
Module 3 – Customer Journey Management
Module 4 – Applying CX to the work of the organization
The course is addressed to professionals working in Customer Experience, Marketing, Sales, Operations, Customer Service, HR, but also to entrepreneurs who want to put the client in the center of their decisions and actions.
The description above has been provided by the certified organization.
