CICCA feedback

Let us know how to improve the Customer Institute Customer Centricity Assessment

As an industry expert you have chosen the CICCA as your assessment method and delivered profound insights and recommendations to your client. This puts you into the perfect place to now teach us! Please let us know about your experience delivering the CICCA and share any suggestions you might have on how we can improve the method and its related tools.

(1) Name of the consultancy performing the assessment *

You can select your permission to quote you at the end of this survey.

(2) Your name *

(3) Your title *

e.g. CEO, Head of CX, Marketing Manager, etc.

(4) Do you have any comments regarding your recent experience delivering the assessment?

** Feel free to mention anything positive or negative you can think of. For example, how much did the provided tools help you in your project?

(5) What could we improve to make CICCA even better?

Nothing is so great, that it cannot be improved!

(7) May we quote you with your feedback? *

Yes, please do!
Yes, only with company name
Yes, but only anonymously.
No, please don't!

You can allow us to a) quote everything, b) quote only with your company name, omitting your own name, c) quote you without mentioning your name or company, d) not quote you at all.