Step into the world of exceptional customer service with our “Excellence in Customer Service” program, led by renowned experts Stefan Osthaus and Christiane von Schönberg. This five-day intensive training is designed for front-line employees across various sectors including hospitality, travel, tourism, retail, and the public sector. Whether you are a contact center employee or a sales representative, this program will refine your communication skills and transform the way you interact with customers.
Our curriculum is carefully structured to cover all essential aspects of customer-centric communication. Starting from the basics of effective communication and rapport building, to advanced techniques in handling difficult situations and conflict resolution, each day builds on the knowledge and skills from the previous one. Participants will engage in hands-on activities, including role-playing scenarios, to apply what they learn in real-world contexts.
The training culminates in a comprehensive exam that tests your grasp of key concepts and your ability to apply them. By the end of the course, not only will you be equipped to provide exceptional service, but you will also have the opportunity to earn the Certified Customer Support Professional (CCSP) certification, affirming your expertise in the field.
Join us for a transformative experience that will elevate your professional capabilities and set you apart in the customer service industry.
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Excellence in Customer Service
1. Target Group
The Excellence in Customer Service program with Stefan Osthaus & Christiane von Schönberg is a high-caliber communication training with two of the industry’s top trainers and coaches. The event is ideal for
- Front-line employees in hospitality, travel and tourism, retail, public sector, and other customer-facing roles
- Contact Center employees
- Sales representatives w wanting to sharpen their communication skills
2. Concept & Certification
This is a 5-day Customer Institute Certified Training Program, tailored for frontline, customer-facing employees. Led by two expert trainers, this in-person course is designed for 10-15 (max. 20) participants and focuses on enhancing customer focus and communication skills.
Participants will engage in practical exercises and presentations, culminating in an exam aligned with the German Chamber of Commerce and Customer Institute standards. This comprehensive training aims to equip participants with the skills to provide exceptional service and effectively handle challenging situations.
This course is certified by the Customer Institute and qualifies participants to become a Certified Customer Centricity Expert (CCCE) upon passing of the final examination at the end of the course. Certification fees are included in the training fee.
