Feedback

Our Feedback regarding the Customer Institute Certification Process

Thank you for taking the time to provide us with feedback on your recent experience with a Customer Institute certification.

Step 1 of 2

(1) Name of the legal entity that applied for certification *

You can select your permission to quote you at the end of this survey.

(2) Your name *

(3) Your title *

e.g. CEO, Head of CX, Marketing Manager, etc.

(4) Do you have any comments regarding your recent certification process?

** Feel free to mention anything positive or negative you can think of. For example, how did you benefit from going through the certification process?

(5) What is the one thing you would change about the process of certification?

You can - of course - also mention more than one thing!

(7) May we quote you with your feedback? *

Yes, please do!
Yes, only with company name
Yes, but only anonymously.
No, please don't!

You can allow us to a) quote everything, b) quote only with your company name, omitting your own name, c) quote you without mentioning your name or company, d) not quote you at all.