Supporting CX Professionals around the Globe
While customer centricity should have no regional differences in focus, economic realities vary across the globe. To support CX professionals in countries with lower purchasing power *, the Customer Institute offers a blanket 50% discount on all its services and fees. Training programs offered in specific regions already reflect the discounted price when published.
Individual Certification
Individual certifications as Certified Customer Centricity Expert (CCCX) are awarded by training providers offering Customer Institute certified training programs. Training providerst typically include the certification fee in the training fee so that there is no additional charge for participants for receiving the certificate from the Customer Institute. Training providers report successful graduates from their programs to the Customer Institute, and graduates receive their certificate from there.
Additionally, CX professionals can redeem expired and current third-party certifications honored by the Customer Institute (e.g., CCXP) for a lifetime CCCX certification. Details can be found here.
| Certification | Initial Certification (valid for 3 years) |
Re-Certification fee (valid for life) |
 |
|---|---|---|---|
| For Individuals Seeking Certification | Â | Â | Â |
| First CCCX Certification awarded after passing a Customer Institute certified training program |
included in training fee |
 |  |
| Second CCCX Certification awarded after passing a Customer Institute certified training program (at least 2 years after first certification) |
 | included in training fee |
 |
| Redemption of two honored third-party certifications for a lifetime CCCX |
 | 100 Euro (50 Euro*) |  |
| For Training Providers | Â | Â | Â |
| Each CCCX certificate for successful graduates |
100 Euro (50 Euro*) | 100 Euro (50 Euro*) 2nd certificate will automatically be issued for life |
 |
| Certification of one training program with associated exam |
750 Euro (375 Euro*) | Â | Â |
* Applicants from the countries listed at the bottom of this page are eligible for a 50% discount.
Certifications of Tools, Methods, Trainings
The Customer Institute certifies excellence in customer centricity by reviewing related tools or methods. If found to be following or exceeding current best practices in the field of customer centricity, being comprehensive, effective, and efficient, as well as sustainable and repeatable, then certification is awarded.
Organizations can trust that certified tools and methods have been thoroughly reviewed by an evaluation board of Customer Institute directors and found meeting all the criteria above.
The certification indicated with this logo is valid for two years following the certification review by the Customer Institute. You can start your journey to winning Customer Institute certification here.
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| Certification | Initial Certification (valid for 2 years) |
Re-Certification fee (valid 2 years) |
 |
|---|---|---|---|
| One single CX related tool or method |
 |  |  |
| Certification Fee | 4,500 Euro (2,250 Euro*) |
3,500 Euro (1,750 Euro*) |
 |
| Examples: a voice-of-the-customer program, a continuous improvement program, an employee ideation program, etc. |
 |  |  |
| Â | Â | Â | Â |
| A Program of at least two tools or methods |
 |  |  |
| Certification Fee | 7,500 Euro (3,750 Euro*) |
5,500 Euro (2,750 Euro*) |
 |
| Example: a complete CX initiative | Â | Â | Â |
* Applicants from the countries listed at the bottom of this page are eligible for a 50% discount.
Certifications of Organizations
Customer Institute Assessments
Customer Institute Assessments are available to assess…
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- the Customer Support performance and improvement opportunities
- the Customer Centricity maturity and improvement opportunities
- the Employee Experience and improvement opportunities
- the best use of AI in Customer Experience Management and implementation priorities
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Contact us to discuss how each assessment can contribute to your transformation goals.
The certification indicated with this logo is valid for two years following the assessment review by organization performing the assessment. You can find-out more about the assessment-based certification of organizations here.
| Customer Institute Assessments |
 |
|---|---|
| Customer Experience Assessment Employee Experience Assessment Customer Support Assessment Use of AI in CX Assessment |
contact us for details |
| We will be happy to quote you based on your particular needs. | Â |
To find out more about assessments please click here
Organizational Membership
We offer organizational membership to commercial, not for profit, and government organizations. The collective expertise of our directors is best suited to ensure the customer focus is kept at the forefront of the way the organization is run. Your membership package includes quarterly external CX Board meetings, dedicated consulting time with the best-in-class CX advisors, a personal CX library assistant, and ongoing support from a membership advisor. More details…
| Organizational Membership | Â |
|---|---|
| Annual Membership Fee | 17,500 Euro |
| Quarterly Trial Membership | 5,000 Euro |
There is no 50% discount available for organizational membership in the countries mentioned below.
To find out more about membership please click here
* Countries eligible for a 50% discount on selected marked Customer Institute fees, except where prohibited by law:
- Americas: all south of the USA
- Europe: Albania, Bosnia and Herzegovina, Bulgaria, Cyprus, Greece, Montenegro, Moldova, North Macedonia, Romania, Serbia
- Africa: all countries
- Asia: Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Brunei, Burma, Cambodia, East Timor, Georgia, Indonesia, Iran, Iraq, Jordan, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Pakistan, Papua New Guinea, Philippines, Sri Lanka, Syria, Tajikistan, Thailand, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen.
