Supporting CX Professionals around the Globe

While customer centricity should have no regional differences in focus, economic realities vary across the globe. To support CX professionals in countries with lower purchasing power *, the Customer Institute offers a blanket 50% discount on all its services and fees. Training programs offered in specific regions already reflect the discounted price when published.

Individual Certification

Individual certifications as Certified Customer Centricity Expert (CCCX) are awarded by training providers offering Customer Institute certified training programs. Training providerst typically include the certification fee in the training fee so that there is no additional charge for participants for receiving the certificate from the Customer Institute. Training providers report successful graduates from their programs to the Customer Institute, and graduates receive their certificate from there.

Additionally, CX professionals can redeem expired and current third-party certifications honored by the Customer Institute (e.g., CCXP) for a lifetime CCCX certification. Details can be found here.

Certification Initial Certification
(valid for 3 years)
Re-Certification fee
(valid for life)
 
For Individuals Seeking Certification      
First CCCX Certification awarded after
passing a Customer Institute certified training program
included in
training fee
   
Second CCCX Certification awarded after
passing a Customer Institute certified training program
(at least 2 years after first certification)
  included in
training fee
 
Redemption of two honored third-party
certifications for a lifetime CCCX
  100 Euro (50 Euro*)  
For Training Providers      
Each CCCX certificate for successful
graduates
100 Euro (50 Euro*) 100 Euro (50 Euro*)
2nd certificate will
automatically be
issued for life
 
Certification of one training program
with associated exam
750 Euro (375 Euro*)    
All fees exclusive of VAT. VAT will be added for clients in Germany.
* Applicants from the countries listed at the bottom of this page are eligible for a 50% discount.

Certifications of Tools, Methods, Trainings

The Customer Institute certifies excellence in customer centricity by reviewing related tools or methods. If found to be following or exceeding current best practices in the field of customer centricity, being comprehensive, effective, and efficient, as well as sustainable and repeatable, then certification is awarded.

Organizations can trust that certified tools and methods have been thoroughly reviewed by an evaluation board of Customer Institute directors and found meeting all the criteria above.

The certification indicated with this logo is valid for two years following the certification review by the Customer Institute. You can start your journey to winning Customer Institute certification here.

 

Certification Initial Certification
(valid for 2 years)
Re-Certification fee
(valid 2 years)
 
One single CX related tool or method
     
Certification Fee 4,500 Euro
(2,250 Euro*)
3,500 Euro
(1,750 Euro*)
 
Examples: a voice-of-the-customer program,
a continuous improvement program, an employee
ideation program, etc.
     
       
A Program of at least two tools or methods
     
Certification Fee 7,500 Euro
(3,750 Euro*)
5,500 Euro
(2,750 Euro*)
 
Example: a complete CX initiative      
All fees exclusive of VAT. VAT will be added for clients in Germany.
* Applicants from the countries listed at the bottom of this page are eligible for a 50% discount.

Certifications of Organizations

Customer Institute Assessments

Customer Institute Assessments are available to assess…

 

  • the Customer Support performance and improvement opportunities
  • the Customer Centricity maturity and improvement opportunities
  • the Employee Experience and improvement opportunities
  • the best use of AI in Customer Experience Management and implementation priorities

 

Contact us to discuss how each assessment can contribute to your transformation goals.

The certification indicated with this logo is valid for two years following the assessment review by organization performing the assessment. You can find-out more about the assessment-based certification of organizations here.

Customer Institute Assessments
 
Customer Experience Assessment
Employee Experience Assessment
Customer Support Assessment
Use of AI in CX Assessment
contact us for details
We will be happy to quote you based on your particular needs.  
All fees exclusive of VAT. VAT will be added for clients in Germany.
To find out more about assessments please click here

Organizational Membership

We offer organizational membership to commercial, not for profit, and government organizations. The collective expertise of our directors is best suited to ensure the customer focus is kept at the forefront of the way the organization is run. Your membership package includes quarterly external CX Board meetings, dedicated consulting time with the best-in-class CX advisors, a personal CX library assistant, and ongoing support from a membership advisor. More details

Organizational Membership  
Annual Membership Fee 17,500 Euro
Quarterly Trial Membership 5,000 Euro
All fees exclusive of VAT. VAT will be added for clients in Germany.
There is no 50% discount available for organizational membership in the countries mentioned below.
To find out more about membership please click here

* Countries eligible for a 50% discount on selected marked Customer Institute fees, except where prohibited by law:

  • Americas: all south of the USA
  • Europe: Albania, Bosnia and Herzegovina, Bulgaria, Cyprus, Greece, Montenegro, Moldova, North Macedonia, Romania, Serbia
  • Africa: all countries
  • Asia: Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Brunei, Burma, Cambodia, East Timor, Georgia, Indonesia, Iran, Iraq, Jordan, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Pakistan, Papua New Guinea, Philippines, Sri Lanka, Syria, Tajikistan, Thailand, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen.
How was this list determined?
The country list above was curated based on the purchasing power index and additional considerations regarding the business sector in each respective country. If you believe we made a mistake, please let us know at office@customer-institute.org.
 
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